Privacy policy

At Mitchell’s Manufacturing Jewelers LLC, we value the trust you place in us when you share your personal information. This Privacy Policy describes how we collect, use, and protect your information when you visit our showroom or use our website [www.mitchellsjeweler.com] (the "Site").

1. Information We Collect

We collect information that allows us to provide a personalized jewelry experience:

Personal Identifiers: Name, shipping address, billing address, email address, and phone number.
Payment Information: Credit card details and billing information (processed securely through our payment gateways; we do not store full credit card numbers on our local servers).
Transaction History: Details of the jewelry you have purchased, repaired, or custom-designed with us.
Technical Data: IP address, browser type, and cookies used to improve your browsing experience on our Site.

2. How We Use Your Information

We use your data to serve you better, specifically for:

Order Fulfillment: To process transactions, ship your jewelry, and provide order updates.
Custom Services: To communicate regarding custom "Mitchell's Original" designs and repair statuses.
Marketing (Optional): With your consent, to send you news about special events, trunk shows, or new collections.
Customer Support: To respond to your inquiries via our website or phone.

3. Data Sharing and Third Parties

We do not sell, rent, or trade your personal information to third parties. We only share information with trusted partners necessary to run our business:

Shipping Partners: Such as USPS, FedEx, or UPS to deliver your orders.
Payment Processors: To securely handle financial transactions.
Financing Providers: If you apply for financing through our partners like Snap Finance, your data is shared with them for credit approval.

4. Security of Your Information

The security of your personal information is critical to us. We implement industry-standard security measures, including SSL (Secure Sockets Layer) encryption, to protect data transmitted during the checkout process. Access to your personal data is restricted to authorized employees who need the information to perform their duties.

5. Cookies and Tracking

Our website uses "cookies" to enhance your experience (e.g., keeping items in your shopping cart). You can choose to disable cookies through your browser settings, though some features of the Site may not function properly.

6. Your Rights and Choices

Access & Correction: You may contact us at any time to review or update the personal information we have on file for you.
Opt-Out: You can unsubscribe from our marketing emails at any time by clicking the "unsubscribe" link or contacting us directly.

7. Children’s Privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children.

8. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for legal reasons. The "Last Updated" date at the top will indicate when the latest changes were made.

9. Contact Us

If you have questions or concerns regarding your privacy, please contact our team:

Address: 804 W. Judge Perez Dr., Chalmette, LA 70043
Phone: (504) 271-2335
Email: info@mitchellsjeweler.com