Return policy

Return & Refund Policy
Thank you for choosing Mitchell’s Manufacturing Jewelers LLC. We take great pride in the quality of our craftsmanship and your satisfaction is our priority. If you are not entirely satisfied with your purchase, we are here to help.
1. 30-Day Return Window
You have 30 calendar days from the date of purchase (for in-store) or the date of delivery (for online orders) to request a return or exchange. After 30 days, we unfortunately cannot offer you a refund or exchange.
2. Eligibility Criteria
To be eligible for a return, please ensure that:
  • The item is in the same condition that you received it.
  • The item is unworn, unused, and free of any scratches or damage.
  • The item is in its original packaging (including boxes and pouches).
  • All original documentation (diamond certificates, appraisals, and warranty cards) must be included.
3. Non-Returnable Items
Please note that the following items are final sale and cannot be returned:
  • Custom-Designed Jewelry: Any "Mitchell’s Originals" or bespoke pieces created specifically for you.
  • Personalized/Engraved Items: Any jewelry that has been engraved or permanently altered.
  • Resized Items: Rings or bracelets that were sized specifically to your request at the time of purchase.
  • Special Orders: Items ordered specifically for a customer that are not part of our standard stock.
4. Return Process
To initiate a return, please follow these steps:
  • In-Person: Bring the item and your original receipt to our showroom at 804 W. Judge Perez Dr., Chalmette, LA 70043.
  • By Mail: Contact us at (504) 271-2335 or via our website contact form to receive a Return Authorization.
  • Note: Customers are responsible for paying for their own shipping costs for returning items. Shipping costs are non-refundable.
5. Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
  • Approved Refunds: A credit will automatically be applied to your original method of payment.
  • Processing Time: Please allow 5-10 business days for the refund to reflect on your statement, depending on your financial institution.
6. Damaged or Defective Items
If you receive a defective or damaged item, please contact us immediately at (504) 271-2335. We will prioritize the repair or replacement of the item at no additional cost to you, as per our commitment to quality craftsmanship.
Contact Us
For any questions regarding our Return Policy, please reach out:
  • Address: 804 W. Judge Perez Dr., Chalmette, LA 70043
  • Phone: (504) 271-2335
  • Hours: Mon-Fri 9am-6pm, Sat 10am-4pm