Shipping policy
Shipping Policy
At Mitchell’s Manufacturing Jewelers LLC, we are committed to providing secure and reliable delivery for all your fine jewelry purchases.
1. Shipping Rates
- Free Shipping: We offer Free Standard Shipping on all orders of $60.00 or more.
- Flat Rate Shipping: For all orders under $60.00, a flat shipping fee of $7.95 will be applied at checkout.
2. Order Processing & Handling
- Standard Orders: Orders for in-stock items are processed within 1–3 business days.
- Custom & Adjusted Items: If your order requires ring sizing, engraving, or is a "Mitchell's Original" custom piece, please allow 5–10 business days for our craftsmen to prepare your item before it is dispatched.
- Please note: Our shipping department operates Monday through Friday.
3. Delivery Estimates
We use trusted, insured carriers (USPS, FedEx, or UPS) to deliver your items.
- Standard Transit Time: Once processed, items typically arrive within 3–7 business days.
- Secure Delivery: For your protection, orders valued over $200 require an adult signature upon delivery. We do not ship to P.O. Boxes for high-value items.
4. Tracking Your Order
Once your label is created, you will receive an automated email with your tracking number. You can follow your package’s progress directly on the carrier’s website.
5. Local In-Store Pickup (Free)
Avoid shipping fees and wait times by selecting In-Store Pickup at checkout.
- Pickup Location: 804 W. Judge Perez Dr., Chalmette, LA 70043.
- Hours: Mon-Fri 9am-6pm, Sat 10am-4pm.
- Please bring a photo ID and your order confirmation.
6. Damaged or Missing Shipments
All shipments are fully insured. If your package arrives damaged or is lost in transit, please contact us at (504) 271-2335 immediately so we can assist you with a replacement or claim.